Refund policy

Winoraco.store
At Winora Co.store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

🔄 Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition
The item must be in the original packaging
You must provide proof of purchase (order number or receipt)
Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

💰 Refunds
Once we receive and inspect your returned item:
We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days.
The refund will be issued to your original payment method.
Please note:
Shipping costs are non-refundable.
If the return is not due to our error (wrong item or defective product), the customer is responsible for return shipping costs.

📦 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.
We will:
Offer a replacement, or
Provide a full refund (including shipping cost).

🚫 Non-Returnable Items
The following items cannot be returned:
Final sale items
Gift cards
Personalized or custom-made products